How can we help?

We're a small team and we read every message.

Email us

Questions, feedback, or anything on your mind — we'd love to hear from you.

support@mail.talktoeli.com

We typically respond within 24 hours.

Common Questions

Quick answers

You can manage your subscription directly through your device’s app store. On iOS, go to Settings → Apple ID → Subscriptions. On Android, open the Google Play Store → Payments & subscriptions.

Yes. You can start a session in text and switch to voice (or vice versa) at any point. Eli follows the conversation seamlessly across both.

Go to Settings within the app and select “Delete my data.” This permanently removes your conversations, session notes, core sentence, and Pattern Map. This action cannot be undone.

Eli is available wherever the App Store and Google Play operate. The experience is currently in English only.

Please email us at support@mail.talktoeli.com with a description of the issue, your device type, and OS version. We’ll get back to you within 24 hours.

See more questions on our main page →

If you're in crisis

Eli is not a crisis service or a replacement for professional help. If you or someone you know is in immediate danger, please reach out:

  • 988 Suicide & Crisis Lifeline — Call or text 988
  • Crisis Text Line — Text HOME to 741741
  • Emergency services — Call 911